Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

 

Damages and issues. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. See Returns section for instruction on how to return a product.

 

Returns. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at hello@leberry.co.

If your return is accepted, we’ll send you a return shipping label via email, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

When LB’s warehouse accepts your return, they will process the refund for your order. PLEASE NOTE THAT ALL REFUNDS ARE EXCLUSIVE OF SHIPPING COSTS, HANDLING, GIFT BOX, RESTOCKING FEE AND OTHER APPLICABLE CHARGES.

For any questions, comments or concerns regarding RETURNS OR EXCHANGES and its associated fees or charge rates please email hello@leberry.co.

 

Refunds. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@leberry.co.

 

Exceptions/Non-Returnable Items. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. All sales in connection with international orders (i.e. orders outside the continental United States) ARE FINAL, as such, LB does not offer returns or exchanges with respect to international sales. Notwithstanding any provision to the contrary herein, all sale for Products that contain customization and/or personalization, ARE FINAL and cannot be returned.

 

For any questions, comments or concerns regarding RETURNS OR EXCHANGES and its associated fees or charge rates please email hello@leberry.co.

 

Disclaimer: we reserve the rights to change our return and refund policy without notice. It's your responsibility to periodically check this page for our most current return and refund policy.